Privacy Policy

Last Updated: 2025-01-19

At TradeAlert.Pro, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Personal Information

We collect the following personal information when you register and use our service:

• Account Information: Email address, password (encrypted)
• Contact Information: Phone number for alert delivery
• Payment Information: Processed securely through Stripe (we do not store credit card details)
• Usage Data: Webhook calls received, alerts sent, timestamps

Automatically Collected Information

When you use our service, we automatically collect:

• Device Information: Browser type, operating system, IP address
• Analytics Data: Page views, session duration, referral source (via PostHog and Google Analytics)
• Session Recordings: User interactions on our website (via PostHog, with sensitive data masked)

How We Use Your Information

We use the information we collect to:

• Provide Our Service: Deliver phone call alerts to your verified number
• Process Payments: Handle subscriptions and billing through Stripe
• Communicate: Send service updates, security alerts, and support messages
• Improve Our Service: Analyze usage patterns to enhance features and performance
• Security: Detect and prevent fraud, abuse, and security incidents
• Comply with Legal Obligations: Meet regulatory and legal requirements

How We Share Your Information

We do not sell your personal information. We share your information only in these circumstances:

Service Providers

• Twilio: Phone call delivery (phone number, alert messages)
• Stripe: Payment processing (email, billing information)
• Vercel: Application hosting (usage data, IP addresses)
• PostHog: Analytics and session recording (usage data, anonymized where possible)
• Google Analytics: Website analytics (anonymized usage data)

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Data Retention

We retain your information for as long as your account is active or as needed to provide services:

• Account Data: Retained while account is active
• Call History: Retained for 90 days
• Analytics Data: Anonymized and retained for up to 2 years
• Deleted Account Data: Permanently deleted within 30 days of account deletion

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Update

• View and update your account information in your dashboard
• Change your phone number at any time
• Update payment information through Stripe

Delete Your Account

• Request account deletion through your dashboard or by contacting support
• All personal data will be permanently deleted within 30 days
• Some information may be retained as required by law

Opt-Out of Communications

• Unsubscribe from marketing emails via the link in each email
• Note: We'll still send essential service notifications

Data Portability

Request a copy of your data by contacting support. We'll provide it in a machine-readable format.

Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted over HTTPS/TLS
• Password Security: Passwords are hashed using bcrypt
• Secure Storage: Database hosted on secure cloud infrastructure
• Access Controls: Limited employee access to personal data
• Regular Audits: Security reviews and vulnerability assessments

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Authentication and session management
• Analytics Cookies: PostHog and Google Analytics for usage insights
• Performance Cookies: Vercel Speed Insights for performance monitoring

You can control cookies through your browser settings. Note that disabling cookies may affect service functionality.

Third-Party Services

Our service integrates with:

• TradingView: You send webhooks from TradingView to our service
• Twilio: Powers phone call delivery
• Stripe: Processes payments

Each third-party service has its own privacy policy. We encourage you to review their policies as we are not responsible for their practices.

Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our service, you consent to such transfers.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information (we do not sell your information)
• Right to access your personal information
• Right to delete your personal information
• Right to equal service and price, even if you exercise your privacy rights

To exercise these rights, contact us at the information below.

GDPR Rights (European Users)

If you are in the European Economic Area, you have rights under GDPR including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification for material changes

Your continued use of the service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

This privacy policy was last updated on 2025-01-19. We recommend reviewing this page periodically for any changes.